OUR PEOPLE

TRAINING PROGRAMME Knighthawk’s training programme is second to none and ensures that we have only the best security staff.  All our officers are hand-picked, extensively screened before being employed and undergo comprehensive training before placement. Our training consists of: Phase 1 -  Induction training, covering H&S and our own “Standing Orders” Phase 2 -  3 day basic job training Phase 3 -  1 Day Communication & Conflict Management             Phase 2 and 3 are required for SIA licensing Phase 4 -  3 day Control & Restraint training Phase 5 -  ‘On-site’ assignment familiarisation training NAHS - National Association for Healthcare Security Officers Our commitment to continuous training means that all our security officers are of the highest professional standards.  Each officer is reviewed regularly to ensure our high standards consistently meet yours. We know we are only as good as our officers. Our reputation and success are founded on the extensive practical experience of our management team, which is used to offer a high level of personal supervision for all our officers.

CONTROL AND RESTRAINT All our Security Group Instructors are C & R Home Office approved.  Day 1 - Preparatory training An introduction to the professional skills that can be used to:                          - Anticipate dangerous events                          - Effectively manage confrontational situations                          - Deescalate confrontation                          - Reduce the potential risk from an escalation to physical abuse Day 2 and 3 - Practical skills                           - Protecting against attack                           - How to escort, control and restrain safely and effectively An introduction to the practical aspects, showing how to protect against attacks and how to escort, control and restrain individuals in a safe and effective way. These two days will be spent learning and practising physical skills and will reinforce the learning from Day 1.  Instruction is also provided on individual and team tactics, and guidance will also be given on the need to provide court-defensible justification for the use of force.

ADDITIONAL TRAINING   ▪ City & Guilds - The Professional Security Officer ▪ City & Guilds - The Advanced Security Officer          ▪ The Security Supervisor ▪ Customer Care ▪ First Aid ▪ Fire ▪ Lift rescue ▪ Health & Safety ▪ Risk Assessment ▪ Disciplinary Management ▪ Computer literacy & Information Technology ▪ Security Screening/vetting ▪ Security Management

SIA LICENSING The Private Security Act 2001led to the setting up of SIA licensing to improve the security industry’s image by; - managing and issuing licences - developing an Approved Contractor Scheme. Stage 1: Licensing for individuals operating within the private security industry.  By March 2006, it will be illegal to work in a private security role without an SIA licence. We are committed to having our security staff SIA licensed by that date. To obtain an SIA licence each officer will have ·     a minimum 150 hours knowledge and practical skills training ·     taken and passed an exam ·     a recognised first aid award. Other areas checked include  identity, professional competence/level of training,  criminal record, and the right to work This licensing will separate the best in the security industry from the rest; Knighthawk’s total quality approach and SIA licence policy place us firmly among the best. Stage two: SIA Approved Contractor Scheme (ACS) Accreditation from the ACS will provide independent proof of a security provider’s commitment to quality. When the licensing commitment is met, we will be working towards becoming an accredited member of the Approved Contractor Scheme.